NORDIS HOTEL is a public limited company, registered with the Trade Register of Bucharest under the number J40/13703/2019, whose registered office is located at 21 Aleea Alexandru, Bucharest, Romania and VAT number RO 41758950 (hereinafter, "NORDIS HOTEL").NORDIS HOTEL operates the website available in a mobile version), a website for hotel reservation and other services (hereinafter, the "Site").

These general terms and conditions (hereinafter, the "General Terms and Conditions") are intended to define the terms and conditions under which NORDIS HOTELS allows its customers (hereinafter, the "Customer(s)") to benefit from all of the services, particularly reservation services, that are available on this Site and are further described below (hereinafter, collectively, the "Services").
Prior to reserving any Service on the Site, the Customer declares (i) that said Customer is acting for his/her own personal purposes that are not part of said Customer's commercial, industrial, artisanal, independent or agricultural activity and (ii) the Customer has the full legal capacity to accept these current General Terms and Conditions.
The Customer is invited to carefully read these General Terms and Conditions, whose prior acceptance is mandatory for the reservation of any Service offered on the Site. Customers are advised to save and print these General Terms and Conditions using the standard functionalities of their browser and computer.
NORDIS HOTELS reserves the right to modify or supplement, at any time, all or part of these General Terms and Conditions. In this case, the new version of the General Terms and Conditions will be available on the Site with the effective date, mentioned at the end of the document. Customers are advised to regularly consult the General Terms and Conditions to be aware of any changes. In any case, the Customer will only be bound by the version of the Terms and Conditions in force at the time that the Customer makes the reservation of his/her Service.
The Customer assumes the exclusive responsibility of paying, if necessary, for all the technical means necessary to gain access to the Site.

NORDIS HOTEL offers (i) reservation services for hotel rooms ("Accommodation Services") (2.1.) and (ii) other services, described below (“Services”) (2.2).
Accommodation Service and Services are hereinafter jointly referred to as the "Nordis Hotels Services".
The Site allows the reservation of rooms in NORDIS HOTEL MAMAIA, for all type of rooms operated. The essential characteristics, availability dates, price, options offered, payment conditions and particular conditions of sale applicable to the selected rate (guarantee policies, cancellation conditions, check-in time, etc.) of the Hotel, are presented during the reservation process as described in Article 3 below.
In this respect, it is noted that the Hotel has its own special terms and conditions applicable to the selected rate also available on the Site (hereinafter, the "Special Conditions") which are brought to the attention of the Customer prior to any reservation on the Site. For example, check-in and check-out times, guarantee policy, cancellation period, Wi-Fi access, specific conditions applicable to children, and whether animals are allowed on a leash or in a cage in the common areas of the establishment (for hygiene reasons, animals are never allowed in the dining rooms) may be detailed in the Special Conditions.
The Site also allows the reservation of Services, such as breakfast, special dinner, SPA treatment, upgrade of Accommodation Services, or other extra services (transfers, gifts, but not limited to this services).

The Customer chooses any Service presented on the Site by following the process provided for this purpose.
3.1. Reservation of NORDIS HOTEL MAMAIA
NORDIS HOTEL MAMAIA reservations are made by the Customer on the Site.
The reservation process varies according to the Customer path and request; it includes the following steps:
- Step 1: the input of search criteria for available dates for arrival.
- Step 2: the results and selection for available type of rooms, and one or more Services.
- Step 3: the details and characteristics of the Service(s) selected, especially if it is an Accommodation Service: the characteristics of the Accommodation (type of room, size of the room, TV, minibar, etc.), length of stay, options offered (for example: breakfast, meals, etc.), the total price of the reservation including details of the applicable taxes, and any applicable Special Conditions (guarantee policies, cancellation policy, check-in time, etc.);
- Step 4: the summary of the Service reservation with:
(i) a statement of the main features (length of stay, features of the Accommodation Service and/or the Service(s), amount inclusive of applicable taxes) and,
(ii) indication by the Customer of his/her contact information: either through identification by means of an existing account, or by filling in all of the mandatory fields (indicated by an asterisk) with the possibility of saving this information by creating a membership account on the Site
- Step 5: the completion of the Service reservation by the Customer with:
(i) an indication of his/her payment information, for total pre-payment of the reservation prior to the stay;
(ii) the review and acceptance of the General Terms and Conditions and the Special Conditions related to the reservation prior to validation by the Customer.
- Step 6: the acceptance of the reservation by MAMIA NORDIS HOTEL.
- Step 7: an email confirming the reservation is sent to the Customer, summarizing the Service(s) reserved, the price(s), the Special Conditions accepted by the Customer, the date of the reservation made, the information related to the after-sales service and access to the General Terms and Conditions.
All reservations are considered made as soon as the Customer clicks on the "finalize your reservation" page (i) in the case of a prepaid reservation, on the "Pay" button or (ii) in the case of a reservation to be paid for within the Hotel, on the "Confirm" button.
The Customer may make a reservation for NORDIS HOTEL MAMAIA on behalf of one or more additional person(s) up to a maximum of 9 (nine) rooms. Beyond this number, the reservation made by the Customer will be subject to the conditions applicable to groups.For reservations concerning business groups, meetings, seminars, etc., it is necessary to go to the « Meetings and Events» section of the website.

The prices related to the reservation of the Services are indicated before, during and after the reservation.
For Accommodation Services, the prices shown are per room for the number of people and date selected.
When confirming the reservation of a Service, the total price is indicated to the Customer in the amount with taxes included in the local currency of the Hotel and is valid only for the period indicated on the Site.
If the payment of the total price of the booked Service is made at the Hotel in a currency other than that confirmed on the reservation, the currency exchange costs are the responsibility of the Customer. Note that if a conversion of the currency confirmed on the reservation into another currency appears on the Site, it is given only for informational purposes and is not contractual, especially given the possible change of exchange rates between the reservation date and the dates of stay at the Hotel.
Unless otherwise stated on the Site, the options (for example, breakfast, half-board, full-board etc.) that are not offered during the reservation, are not included in the price.
The prices take account of the local taxes and  VAT applicable on the day of the reservation and any change of the applicable taxes will be automatically reflected in the price indicated on the billing date.
Any modification or introduction of new legal or regulatory fees imposed by the competent authorities will automatically be reflected in the price indicated on the billing date.
Finally, some promotional offers are available only on the Site and sold exclusively on the internet, and in no case are available at the reception of the Hotel.

The Customer provides his/her payment information (i) to pre-pay the reservation before the stay, (ii) as a guarantee of the reservation, indicating directly, in the area provided for such a purpose (secure entry by SSL encryption) when it is a credit card: the credit card number, without spaces between the figures, its date of validity (it is noted that the bank card used must be valid at the time of stay) and the security code as part of a pre-payment on the payment platforms mentioned below.
NORDIS HOTEL has chosen …………………….. to secure online payments by bank card. The credit card of the Customer is examined for its validity by these partners and can be refused for several reasons: card stolen or blocked, limit reached, input error, etc. In the event of any problem, the Customer will have to approach his/her bank and the Hotel to confirm his/her reservation of the Service and payment method.
The online payment methods available and mentioned on the payment page of the Site may be Visa, Mastercard. This list is subject to change.
In the event of payment to the Hotel, the Customer must present the credit card to the Hotel that they used to guarantee the reservation or make the pre-payment. The Hotel may also ask the Customer to present an identification document for the purpose of credit card fraud prevention.
If the Customer has not pre-paid for his/her stay online, the Hotel may, upon arrival, ask the Customer for a deposit or an authorization to debit the credit card to guarantee payment of the sums corresponding to the services consumed on-site.
In the event of the Customer's failure to show up on the first day of his/her reservation of an Accommodation Service ("no show"), the Customer's reservation will be cancelled in full. The Customer is informed that in such a case, the Hotel will put his or her rooms up for sale and if the reservation is non-cancellable / non-exchangeable / non-refundable, the Customer will not be entitled to any reimbursement or compensation. If the reservation is guaranteed by credit card or had been the subject of a bank pre-authorization, the Hotel will charge the Customer the cost of the first night on the credit card that has been given as a guarantee for the reservation and any additional nights of the reservation will be cancelled free of charge, unless otherwise indicated in the Special Conditions.
At the time of pre-payment, the amount that is debited when reserving the Service includes the total amount indicated at the time of reservation (including all applicable taxes).
An invoice will be sent in electronic format to the e-mail address communicated by the Customer at the time of his/her reservation; if the Customer wishes to receive an invoice in paper format, he/she must expressly request this from the Establishment concerned.

For each reservation of a Service, the Special Conditions specify the conditions to cancel and/or modify the reservation.
Reservations with prepayment will not be subject to any changes and/or cancellations. The deposit (money paid in advance) will not be reimbursed. This is noted in the Special Conditions.
When the Special Conditions allow:
• the cancellation of the reservation of a Service can be made directly on the Site in the "Consult or cancel your reservation" section.
• the modification of the reservation of a Service can be done directly with the Hotel, whose contact information, including telephone number, is specified on the reservation confirmation e-mail.
In the event of an interruption of a Service by the Customer, the entire agreed-upon price will be charged. No refund will be granted in the event of a reservation with pre-payment prior to the stay.
In the case of an Accommodation Service, unless otherwise expressly stipulated in the Special Conditions, the Customer must leave the room, before the time indicated by the Hotel, generally 12 noon on the last day of the reservation. Otherwise, the Customer will be charged for late check-out fees.

The Customer is solely responsible for his/her choice of Services on the Site and their suitability for his/her needs, so that NORDIS HOTEL cannot be pursued for liability in this regard.
The Customer is also solely responsible for the information provided when creating his/her account and/or any reservation of a Service. NORDIS HOTEL cannot be held liable for any erroneous or fraudulent information provided by the Customer. In addition, only the Customer is responsible for the use of his/her account and any reservation made, both on behalf of the Customer and on behalf of third parties, including minors, except to demonstrate fraudulent use arising from no fault or negligence on the part of such Customer. In this respect, the Customer must immediately inform NORDIS HOTEL of any hacking or fraudulent use of their e-mail address by contacting its customer service department, whose details are provided in Article 9.
The Customer agrees to use the Site and the Services offered therein in compliance with the applicable regulations and these General Terms and Conditions. In the event of a breach of the Customer's obligations under these General Terms and Conditions, the Customer is liable for damages caused by him/her to NORDIS HOTEL. In this regard, the Customer commits to guaranteeing NORDIS HOTEL against all claims, actions or recourse of any kind that may arise and to compensate for any damages, fees or any compensation related thereto.
The Customer, in particular, commits to making a final reservation of a Service, pay the price thereof and comply with the Special Conditions related thereto.
In fact:
- Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the Service reservation at the expense of the Customer, without prejudice to any action that NORDIS HOTEL may bring against such a Customer.
- The Customer shall not invite into the Hotel any person whose behavior is likely to be disruptive to the Hotel and/or to the stay of other Customers
- The Customer shall not bring into the Hotel (communal areas and/or bedrooms) beverages or food from outside sources, unless clearly permitted in advance by the Hotel.
- The Customer shall not smoke in the entire hotel, which is declared smoked-free. In case of non-compliance, a fee of 180 EUR per occurrence will be charged.
- The Customer shall not disrupt or interfere with the operations of the Hotel including its staff shall not compromise the safety of the Hotel or the persons within.
- More broadly, any behavior contrary to good morals and public order at the Hotel, as well as any violation of the Internal Regulations of the Hotel will cause the Director of the Hotel and/or any other service provider to ask the Customer to leave the premises without any compensation and/or refund if a payment has already been made. In the case where no payment has yet been made, the Customer must pay the price of the Services consumed before leaving the premises.
- Any minor must be accompanied by an adult and be in possession of a personal identity document; this adult may be any person with parental consent (the Hotel may be able to request proof of this parental consent).
- The Customer also undertakes to ensure that the computer resources made available by the Hotel (including the Wi-Fi network) are not used in any way to reproduce, represent, make available or communicate to the public works or objects protected by copyright or related intellectual property rights, such as text, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the right holders provided in the Intellectual Property Code when such authorization is required. The Customer is also required to comply with the security policy of the internet access provider of the Hotel, including the guidelines for the security measures implemented to prevent the illicit use of resources and to refrain from any act undermining the effectiveness of such measures.
The Customer will be liable for all damage caused by him and/or his guests within the Hotel and shall bear all costs arising from such damage and/or failure to comply with the above rules. NORDIS HOTEL reserves the right to intervene if necessary and to take any appropriate action against the Customer.

NORDIS HOTEL undertakes, within an obligation of means, to provide access to the Site and the Services offered in accordance with the General Terms and Conditions, to act with diligence and competence, and to make every effort, within a reasonable limit, to remedy any malfunction brought to its attention.
NORDIS HOTEL may, however, be forced to temporarily suspend the Site without notice, especially for technical reasons involving maintenance, without incurring liability.
The Customer acknowledges and accepts that NORDIS HOTEL's liability does not extend to any inconvenience or damage arising from the use of the internet network, including, but not limited to:
- the poor transmission and/or reception of any data and/or information over the internet.
- the failure of any reception equipment or lines of communication.
- any malfunction of the internet network that prevents the Site from operating properly and/or reserving the Services.
The Customer acknowledges and agrees that in the event of litigation and/or a complaint related to a stay at the Hotel or the reservation of a Hotel Service, the Customer undertakes to exclusively contact the operating company of the hotel or the hotel directly. Information concerning the hotel is available (i) in the booking confirmation e-mail and (ii) on the hotel's form on the Site.

Neither of the Parties can be held liable to the other party in the event of the non-fulfilment of its obligations resulting from a force majeure event. It is expressly agreed that a force majeure event suspends the performance of the reciprocal obligations of the Parties and that each Party bears the burden of the costs arising therefrom. The events that are considered as force majeure are those generally recognized by the jurisprudence of law. If a force majeure event lasts more than thirty (30) days after its occurrence, these General Terms and Conditions may be terminated by any of the Parties without any of them being able to claim damages.
In the case of a force majeure event, an exceptional event or impossibility to carry out the Service and, in particular, making the room of the Hotel available to the Customer, the Hotel may reserve the option of providing accommodation to the Customer, in whole or in part, at an Establishment in the equivalent category or perform a Service of the same nature, subject to the prior agreement of the Customer. The reasonable expenses related to the transfer (additional cost of the rooms and transportation) between the two Establishment shall be payable by Hotel.

Customer Service is at your disposal to address any claim related to a Service on the Site.
You can reach us at the
To facilitate the processing of complaints, it is advisable to send the complaints in writing to the Customer Service Department concerning the non-performance or poor performance of the Services within eight (8) days after the date of completion of the Service.
In its relations with the customer service department, the Customer undertakes to remain courteous and not to make any derogatory comments, in particular, in regards to the NORDIS HOTEL, NORDIS HOTEL MAMAIA, or its employees or collaborators, in accordance with the rules of common sense and politeness. NORDIS HOTEL reserves the right to take all appropriate measures against the Customer in the event of prejudicial or reprehensible behavior (in particular unfortunate, malicious or insulting behavior) with regard to NORDIS HOTEL, the NORDIS HOTEL MAMAIA, or its employees or collaborators.

When the Customer uses the Site, in particular when making a reservation, NORDIS HOTEL, process personal data as described below.
The personal data refer to the information on a certain identified or identifiable natural person, namely, information about a person whose identity is either obviously clear or may be, at least, determined by obtaining certain additional information. In case the data of such a person is processed, this person is hereinafter referred to as “data subject”, in the meaning of the legislation on personal data protection. According to the provisions of the Regulation no. 679 issued on April 27, 2016 regarding the protection of natural persons, for the personal data processing and the free circulation of these data and the abrogation of the Directive no. 95/46/EC (“GDPR”), the data processed by NORDIS HOTEL through the Website may be used in purposes such as:The performance of staff recruiting operations; The administration and maintenance of this site;The settlement of your claims, questions or complaints; The communication with contractual partners and any collaborator (regardless if it is performed punctually or based on a contract);Following the introduction of your personal data in one of the Site’s sections, you expressly and unequivocally agree that the owner of the Sire may use these data for the purpose you provided the data. By using the Site, the following categories of personal data can be collected: name and surname, residence address, e-mail address, telephone number, IP, the Website’s visiting hour, the location from where the site was accessed. uses cookies in order to facilitate the storage and tracking of this site users’ preferences. For example, we use cookies to be able to identify you and provide information and services based on the preferences you expressed in your previous visits.  [more details on the cookies used will be inserted].We store personal data only for the period necessary to fulfil the goals and subsequently, for the applicable prescription term. Following the expiration of the storage period, the personal data will be destroyed or deleted from the computer systems or converted to anonymous data, to the extent that their use will be required for scientific or statistical research purposes.Please note that in certain expressly regulated situations, we store the data for the term required by law.One of the reasons for your personal data processing may be represented by your consent. In this situation, must be able to prove that you gave us you consent for personal data processing. In this purpose, before providing the consent, informs you in this regard. You are entitled to withdraw your consent anytime, provided that it does not prejudice the lawfulness of the processing performed based on the consent granted before its withdrawal.The minors’ personal data (such as: name and surname, password, address, telephone number, education unit, other personal data of the minors, personal data of the family’s members will not be processed by, without the prior consent of their parents/legal representatives. Your rights regarding the personal data processing, as provided by GDPR, are the following: information right, data access right, data rectification right, data deletion right, data restriction right, the right to be notified on the rectification or deletion of the personal data, data portability right, objection right, the right to not be subject to an individual decision, the right to address to the competent authority in the field of personal data protection and competent courts. In order to exercise these rights, you may submit a written request, dated and signed, to the Person in charge of personal data protection, at the e-mail address The request shall specify whether the information must be communicated to a certain address (even the e-mail address) or by a mailing service which provides personal delivery. Please note that:The rights indicated above are not absolute. There are exceptions and, this is why each received request shall be examined so as to decide whether it is founded or not. To the extent that the request is well founded, we will facilitate the exercise of your rights. If the request is not founded, it will be rejected but we will notify the reasons of the refusal and on the rights to submit a complaint to the Supervisory Authority and to appeal to justice. We will try to answer your request within 30 days. However, the term may be extended according to the law, depending on different aspects, such as the complexity of the request, the large number of received requests or the impossibility of identifying you in due time. If we make every effort and fail to identify you and you do not provide additional information so as to be able to identify you, we are not obligated to comply with the request.

The input of the required bank information and the acceptance of these General Terms and Conditions and the Special Terms and Conditions by electronic means constitute an electronic contract between the Parties which is proof between the Parties of the reservation of the Service and the payment of the sums due upon the execution of said reservation.
The General Terms and Conditions and the applicable Special Conditions constitute the entirety of the obligations of the Parties. No other condition communicated by the Customer may be incorporated herein.
In the event of a contradiction between the Special Conditions and the General Terms and Conditions, the Special Conditions will be the only ones applicable for the obligation concerned.
If one or more stipulations of these General Terms and Conditions are deemed to be invalid or declared as such under a law, regulation or following a decision adjudicated by a competent jurisdiction that has become final, any other stipulations shall remain in force to their full extent.
The Customer acknowledges and agrees that NORDIS HOTEL may assign these General Terms and Conditions and all of the rights and obligations attached thereto to any third party without the prior written consent of the Customer. The Customer agrees that such assignment releases NORDIS HOTEL for future deeds. The Customer may not assign the General Terms and Conditions, nor the rights and obligations attached thereto to third parties without the prior written consent of NORDIS HOTEL.

12. Applicable Law and Dispute resolution
This website is administrated by Nordis Hotel SRL, from his established office in Bucharest, Romania. Also, we don’t guarantee that all materials and services from this website are in accordance with the usage outside Romania. You can not export any materials and services from this website, or any copies or adaptation that’s against the law.This terms will be respected in accordance with the Romanian legislation in force.
The customer agrees that any legal action arising from this General Terms and Condition will be resolve by the competent Courts of Law in Romania.
Date: April 2024